Frequently Asked Questions

Products

What helmet sizes do you offer?
We offer a full range of sizes from XS to XXL. Please refer to our size guide on each product page to find your perfect fit.

Are DOT HELMET helmets safety certified?
Yes, all our helmets meet international safety standards. Safety is at the core of everything we design.

What materials are used in your helmets?
Our helmets are crafted from high-grade materials including ABS and fiberglass shells, with premium interior padding for comfort and protection.

Orders & Payment

What payment methods do you accept?
We accept Cash on Delivery (COD) and bank transfers. More payment options may be available at checkout.

Can I modify or cancel my order after placing it?
Please contact us immediately via WhatsApp if you need to modify or cancel your order. We can make changes before the order is dispatched.

Shipping

How long does delivery take?
Standard delivery takes 3-5 business days. Express delivery (1-2 business days) is available in select cities.

Do you ship across all of Pakistan?
Yes, we deliver nationwide across Pakistan.

How do I track my order?
Once your order is dispatched, you'll receive a tracking number via WhatsApp or SMS.

Returns & Refunds

What is your return policy?
We accept returns within 7 days of delivery, provided the helmet is unused and in its original packaging. Please visit our Shipping & Returns page for full details.

How long do refunds take?
Refunds are processed within 5-7 business days after we receive and inspect the returned item.

Still have questions?

Reach out to us via our Contact page or WhatsApp — we're happy to help!